This page (together with the documents referred to) comprises the terms and conditions on which we supply the products (“Products”) listed on our website (Insert website address) please read these terms and conditions carefully before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these terms and conditions.
Please note that we limit our liability at paragraph 14 below.
1. About Us
Website info www.piccadillyprint.co.uk
Letter Workshop Limited, trading as Piccadilly Print
We are registered in England and Wales under company number 09822762 and our registered office is 3 Sheffield Street, Manchester, M1 2ND, VAT registration number is 232 7601 29
2. Your Status
By placing an order through our site, you warrant that:
2.1 You are legally capable of entering into binding contracts; and
2.2 You are at least 18 years old
3. The contract
3.1 Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by us, and we will confirm acceptance to you by electronic notification at the end of the ordering process (the “Order Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Order Confirmation. Once the Contract has been formed, the terms of the Contract cannot be varied without our written consent.
3.2 As the Products will have been made to your specification or personalised by you, you will not have any right to cancel the supply of any of the Products once we have confirmed your order in writing (by email). Once artwork has been uploaded, our automatic processes may make it impossible to cancel your order.
3.3 Your statutory rights to return purchases do not apply to printed and personalised items as they cannot be resold unless they are faulty or not as described. See your statutory rights here which exclude personalised items. The exemptions are explained in more detail here.
4. Material and information provided by you
4.1 We shall not be required to print any matter which in our sole and final opinion is or may be of an illegal or libellous or inappropriate nature or an infringement of the proprietary or other rights of any third party, such conditions being extended to material of an extreme political nature.
4.2 We reserve the right to refuse to print any matter which in our opinion may be prejudicial or detrimental to Piccadilly Print any of our associated companies and/or its agents.
4.3 We shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent design or any other proprietary or personal rights contained in any material printed for the customer and or their agents. The indemnity shall extend to any amounts paid on legal advice in settlement of any claim.
4.4 You agree that all material uploaded by you onto our site will be done at your own risk. You must retain a copy of all material you upload. We expressly exclude all liability for any uploaded material which is lost or damaged during or after the uploading process.
4.5 We accept no responsibility for poor quality Products resulting from a failure to follow our website’s instructions for the upload of material or failure to adhere to our technical instructions
4.6 You must not upload any material that will breach any third party rights to such material unless you have the express consent of the third party. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their rights.
4.7 We have the right to remove any material uploaded by you or not to fulfil any order if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy. You will receive a full refund of any sums already paid for an order we do not fulfil.
4.8 You agree only to provide someone else’s personal information if they have given you express consent to use it or you have a ‘reserved right’ under GDPR to use such personal information in respect of the Products you have ordered.
4.10 We may establish policies and limits concerning our storage of material uploaded by you and the amount of any material that may be uploaded. We may delete your material stored by us which is inactive for an extended period of time without reference to you.
4.11 We shall have no liability in respect of any work being of less than reasonably satisfactory quality as a result of defects in or the unsuitability of materials supplied or specified by you.
4.12 The suitability of products for the purpose intended rests solely with the customer and we accept no responsibility for any consequential incurred by the the customer regardless of how these losses are incurred (please also see clause 14).
5.1 Unless negotiated and agreed in writing, the copyright of any artwork and anything else whatsoever prepared, developed or created by ourselves (Piccadilly Print) shall vest in and belong to us. We may use any artwork or printing produced by ourselves for the purposes of promoting ourselves.
6. Artwork Services
6.1 We artwork services as per a detailed quote. All artwork carried out at the customer’s request shall be charged. We advise customers to contact us by email for an itemised quote.
6.2 When style, type or layout is left to Piccadilly Print’s discretion, any subsequent changes to such style, type or layout required by the customer shall be subject to additional charges on a time and materials basis.
6.3 Where there is a need to change/ scale up the paper size the customer is liable for any errors in the content resulting from the provision of a template of an incorrect size
6.4 Copy – Where any additional work is necessary as a result of copy supplied by a customer not being clear and/or legible, or the customer making changes to their copy after design work has been undertaken, we shall be entitled to make additional charges on a time and materials basis to cover such additional work.
6.5 Artwork check services, include proof.
6.6 Additional charges shall be made for any additional proofs that are required as a result of alterations required by the customer.
6.7 We reserve the right to retain printed copies of work provided for display and marketing purposes.
7.1 Prior to producing the Products, we offer the facility to produce an electronic proof of the Product for your approval. You are responsible for approving these proofs. You accept that once you have approved the proof, the Products cannot be changed nor cancelled. We shall have no liability to you for any errors in the proof subsequently discovered by you.
7.2 Should you choose not to receive a proof (with either our File Check or Just Print services), we shall have no liability to you for any errors in the Product subsequently discovered by you.
73 Should you choose to make use of our Just Print service, you must follow the specific requirements of this service:
7.3.1 Files supplied must be in PDF format.
7.3.2 You must ensure that your supplied files adhere fully to our Technical Guide.
7.3.3 Your job will go through our automated system and will only be rejected if we are unable to print your file. We do not carry out any pre-press checks on your documents.
8. Production and Delivery Times
8.1 Production shall be deemed to begin when the following conditions are met:
- payment has been made, (except where credit terms have been agreed).
- artwork has been uploaded and accepted and
- the order has been confirmed
8.2 If these events take place after the deadline (usually 5pm on a production day or noon for a same day service), production will be deemed to begin on the next production day.
8.3 Production days are held to be working days: Monday to Friday, excluding UK Bank Holidays. Please also be aware that between the Christmas and New Year bank holidays production capacity is at greatly reduced levels, and turnaround times will be extended.
8.4 Where production is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can and inform you as soon as is practicably possible.
9. Delivery Dates
9.1 Your order confirmation will contain an estimated delivery date based upon the nature of your order, this is typically the next working day after production is completed. Please be advised this is not a guaranteed delivery date.
9.2 Piccadilly Print will arrange delivery by third party courier services; however we are not liable for any delays in delivery caused by courier service; we will however use reasonable endeavours to resolve any delivery problems on behalf of the customer and the courier.
9.3 Some postcodes, including Northern Ireland (BT), the Scottish Highlands & Islands (AB31-38, AB41-45, AB51-56, FK19-21, HS, IV, KA27-28, KW, PA20-88, PH5-10, PH15-26, PH30-44, ZE), Isle of Man (IM), or Isle of Wight (PO31-41) may take between 3 and 5 working days, and may incur an extra charge.
9.4 Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service may return the Products to us. We reserve the right to make an additional delivery charge for re-dispatch of the Products to the correct delivery address.
9.5 All products will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient, we will incur no liability provided that parcel was delivered to the address provided by the purchaser.
9.6 Delivery to temporary addresses such as hotels, exhibition and conference centres etc. is entirely at the risk of the customer.
10.1 You must notify us in writing within 7 days of any non-delivery or part delivery of the Products in order that we can investigate any failure and take appropriate action.
11. Quantities and Replacement policy
11.1 All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you. We shall assume that quantities of materials supplied shall be adequate to cover normal spoilage.
11.2 You acknowledge that variations in respect of quantities are inherent within the printing industry.
11.3 In the unlikely event, that you believe that a Product is defective, we may request that you return the product for our examination.
11.4 Our liability in respect of shortages and misprints are as follows:
Shortage/misprint up to
|Missing Items Reprinted
|Up to 1000||5%||6% – 20%||21% and over|
|Up to 5000||5%||6% -15%||16% and over|
|Up to 20000||5%||6%-12%||13% and over|
|20001 and over||4%||5%-10%||11% and over|
11.5 All overages may be kept by you at no additional cost.
12.1 You accept that colour variations are inherent within the printing process for files submitted. You also understand and accept that computer hardware set-ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen or local printer.
12.2 Due to the nature of the printing process, we shall not be required to guarantee an exact match in colour or texture between the printed results and any proof or existing copy so supplied.
12.3 Due to the ink tolerances involved in the four colour printing process, slight variance in finished printed colour is inevitable.
12.4 Pantone spot colour matches cannot be produced using the full colour process and so will be approximated.
12.5 Any proof copies issued by us are NOT colour accurate and are issued for content checking only.
13. Price & Payment
13.1 The price of any Products will be as quoted on our site, except in cases of obvious error.
13.2 Where applicable these prices include VAT, delivery costs which will be added to the total amount due as set out in the Basket section of the online ordering process. We reserve the right to charge the amount of any taxes, value added tax, duties or royalties etc. which are payable whether or not included on the estimate.
13.3 Price changes will not affect orders for which we have already sent an Order Confirmation, except in cases of obvious error.
13.4 Third-party credit card companies will be entitled to store any credit or debit card data if you choose that option when you place your order.
14.1 Claims for damage, shortages or non-delivery must be advised by email within 7 days from the date that the Products were dispatched.
14.2 We shall not be liable in respect of any claim unless we are notified in accordance with paragraph 14.1.
14.3 We may ask you to send us photographic evidence and a number of samples showing any damage or defects.
14.4 We require that you retain the Product for 30 days after receipt for the purposes of inspection by ourselves or our agents or representatives, unless we advise otherwise in writing.
15. Our Liability
15.1 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product (including delivery costs).
15.2 We do not exclude or limit in any way our liability:
15.2.1 for death or personal injury caused by our negligence;
15.2.2 under section 2(3) of the Consumer Protection Act 1987;
15.2.3 for fraud or fraudulent misrepresentation; or
15.2.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
15.3 Whether caused by our negligence, breach of contract or breach of duty, we exclude all liability for:
15.3.1 any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time; or
15.3.2 any indirect or consequential loss or damage of any kind however arising, even if foreseeable.
16. Written Communications
16.1 For contractual purposes, you agree to electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
17 Events Outside Our Control
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure).
17.2 Force Majeure includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
17.2.1 strikes, lock-outs or other industrial action;
17.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
17.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
17.2.4 impossibility of the use of means of public or private transport;
17.2.5 impossibility of the use of public or private telecommunications networks; and
17.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
17.3 Our performance under any Contract is deemed to be suspended for the period that Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring Force Majeure to a close or to find a solution by which our obligations under the Contract may be performed despite Force Majeure.
18. Our Right to Vary these Terms & Conditions
18.1 We reserve the right to revise and amend these terms and conditions from time to time without notice.
18.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
If you have any queries about these Terms & Conditions, or any other aspect of our website, or you have a complaint, please email us at firstname.lastname@example.org
20. Law & Jurisdiction
20.1 Contracts for the purchase of Products through our site will be governed by the laws of England and Wales.